Relying on equipment can sometimes cause a headache, sometimes it can be the greatest aid in the world, sometimes it can hiccup into a cough and sometimes it can ruin a day. ..
Today I am very frustrated with our equipment.
I recently had a Xerox 550, Carmen, drop onto my floor (which is a whole other blog post for sure!) and we find that it runs well for about 2 weeks and then the silliest issue will causes us to be down.
Carmen must be scared of Friday the 13th because she jammed paper and I cleared it, played for a minute with my foster puppy and then she jammed again. I cleared her jam for a third time when Carmen decided to left me this message: Close the Door/Cover.
I swear the door was closed, I opened the door and close it.. wait... message goes away... wait.. nope error back up: Close the Door/Cover.
I opened it and close it a little harder.. wait... message goes away... wait.. nope error back up: Close the Door/Cover.
I opened it and close it as evenly as possibly.. wait...error: Close the Door/Cover.
I opened the door and close softly.. wait...error: Close the Door/Cover. ARGH!
How can the door NOT be closed??!!
About 10 minutes later I call Xerox for a service call because it clicked in my head that no matter how I close the door, the sensor is off somehow . I do feel sheepish as this is considered an 'easy fix', so I explained that the sensor must be off because I have worked for a while to try and fix this myself, reset, open/close soft, open/close hard, unplug cords, plug cords back in.. nope that darn error message stayed. The guy on the other end of the phone looked up the error code and said,
"This is easy, you just have to close the door."
Oh THAT's what the message: Close the Door/Cover means... Um, please send over a technician, this issue is bigger than either of us.
Now I wait in my office watching time click by hoping that my tech makes it to my office on time as I do have a few projects that REALLY need to be completed.
Who needs You!